Insurance & warranties
Fix connects a customer with an independent trade pro. Workmanship is covered by the pro’s insurance — not by a Fix execution policy.
Who is responsible for what?
Trade pro
Execution and damage during the job (professional liability). Permanent installation / construction works: ten-year cover when the law requires it.
Fix (platform)
Matching, price range, payment, tracking. Document checks on certificates before marketplace dispatch.
Customer
Pay via Fix to keep tracking and the commercial warranty shown. Technical claim → pro / their insurer; Fix runs the process.
Professional liability (always)
Every active marketplace pro must show valid liability cover matching their trade. No valid cover → not dispatchable.
Ten-year cover (if construction works)
Required for builders tied to the customer by a works contract (e.g. heating, roofing, heat pumps, integrated MVHR). Pure emergency call-outs usually need liability only. Certificate must appear on quotes / invoices.
What Fix is not
Fix is not the execution insurer. We never claim “insured by Fix” until a contingent / umbrella policy exists.
Transparency pledge
We show “vetted pro — liability checked”. We do not invent platform cover.
Public sources
Informational page only — not legal advice. Framework: French Insurance Code L241-1 et seq.; marketplace information duties.